Welcome to the Framework, Procedures and Practice (FPP) website for Lambeth Adult Social Care.

This page provides a summary of how to use this site and its main features.

Contents

Finding Your Way Around this Resource

This Framework, Procedures and Practice (FPP) Resource is divided into different sections. On the home page there are a number of tiles:

  • Statutory Guidance for Adult Social Care – which contains procedures and practice guidance for Adult Social Care;
  • Carers – provides information and links to carers services in your area;
  • Safeguarding – which has links to local safeguarding adults and children information and the Safeguarding Adults Board website;
  • Mental Capacity – contains information and short cuts about mental capacity.

When you are in the Statutory Guidance for Adult Social Care section, there are a number of tabs on the left side of the screen when viewed on larger screens or by clicking on the lined box in the top right corner on smaller screens (such as smartphones or tablets):

  • Using this Resource is this page;
  • ‘CQC‘ contains information and resources to support the Care Quality Commission (CQC) assessments of local authority adult services;
  • ‘Contents’ contains the different sections and chapters in the main body of the website, which can be amended and reordered as you wish.
  • ‘Resources’ provides a range of relevant supporting information.

Accessibility Options

This website has a number of different options to aid online reading. Using the ‘Accessibility’ drop-down menu on the left-side of the screen, you can change to green, blue or pink backgrounds, yellow text on a black background or you can return to the default setting.

You can also resize this website by pressing CTRL and + together to make it larger, you can keep pressing this to increase the zoom level. Pressing CTRL and – together makes the site smaller. This is a feature built into your web browser, known as in-browser zooming, and so depending on the browser you’re using the controls may be different.

In addition, the website is designed to be accessible for users of text only and screen reader software programs which allow blind or visually impaired users to read the text that is displayed on the computer screen with a speech synthesizer or braille display. Our content is consistently structured, including headings, which makes using the software on this website easier. Also, when viewed through screen reader software, every page has a ‘Skip to main content’ link which allows software users to go straight to the main content of that page instead of receiving the full navigation options every time. Please share this information with blind or visually impaired colleagues.

Using this Resource on Smartphones and Tablets

This FPP Resource works well on smartphones and tablets by typing in the web link in the internet address bar. When used on a smartphone, it will immediately convert into a mobile friendly version, where the tabs sit behind the Menu button.

Adding Shortcuts to this Resource

You can easily access this Resource by installing a shortcut on your device, which will directly open up your internet browser to the website. You can do so in the following ways:

  • on desktop / laptops: go to the homepage of the website in your internet browser, then bookmark it using your browser’s bookmark feature. Open your browser’s list of bookmarked websites and drag the AFPP bookmark onto the desktop of your device.
  • on smartphones / tablets: open the AFPP website in your internet browser, and do the following:
    • on Android devices – click the three dots, and select ‘add to home screen‘;
    • on iOS / Apple – click the share icon Apple share icon, scroll down the page and select ‘add to home screen‘.

Additional Resources

The Resources section contains a number of links and documents to supplement the information in chapters. It includes

  • Briefings – written by the Policy Partners Project and our associates to reflect current issues or recently released research reports;
  • Care and Support Statutory Guidance – a link to the Care and Support Statutory Guidance, published by the Department of Health and Social Care;
  • Case Law and LGSCO Reports – information about case law and key reports in relation to the Local Government and Social Care Ombudsman investigations into complaints against local authorities;
  • Case Studies – populated by case studies from the Care and Support Statutory Guidance;
  • Easy Reads – links to easy read information for people with care and support needs;
  • Glossary – definitions and key terms used;
  • Legislation – links to relevant legislation;
  • Statutory and National Guidance – links to national guidance, particularly from ADASS, LGA and SCIE ;
  • Organisations – links to websites for relevant national organisations;
  • Provider Resources – links to guidance and other information and national organisations who provide services and support to provider services;
  • Quick Reads and Audios – summary versions of chapters, in audio and text formats.
  • Safeguarding Adults Review Reports and Inquiry Reports – links to significant SARs and reports from major inquiries.

CQC Quality Statements

At the top of relevant chapters, we have added Quality Statements from the CQC Assessment Framework for local authorities.

The local authority commitments are included to help staff understand the service the CQC expects a ‘good’ local authority to provide. Written as ‘we statements’ they set out the commitments that local authorities should live up to in order to deliver truly person-centred care and support.

Statements about what people expect are taken from Making it Real which was developed with adults who have lived experience of adult social care, to capture what good, person-centred care looks like to them. These statements are included to help staff understand what a good experience of care looks and feels like from the perspective of an adult who is in contact with the local authority.

Quick Reads and Audio Summaries

Some chapters have summaries (quick reads) and audios which provide key information for staff who do not need to know the full detail of the chapter. They can be found at the top of the relevant chapter. A full list can be found in Quick Reads and Audios.

Amendments

With each revised edition of this FPP Resource, we will indicate which chapters are new or have been updated. This information will be available in this section and at the top of each chapter.

February 2025

New chapters Summary
Data Protection This chapter outlines the UK legislation in relation to data protection and provides practice guidance.
End of Life Care This chapter provides information for staff to ensure adults receive the best possible care to enable them to die peacefully and with dignity, and the needs of their carers, other family members and friends are also met during such a difficult and often distressing time.
Independent Mental Capacity Advocate Service This chapter outlines the role of the Independent Mental Capacity Advocate Service and advocates, which were introduced under the Mental Capacity Act 2005.
Information and Advice This chapter outlines the importance of adults with care and support needs, and their families, having access good quality information and advice for them to take control of and make well informed choices about their care and support and how they will fund it. Under the Care Act 2014, the local authority has a legal duty to establish and maintain such a service for people in its area.
Moving and Handling This chapter outlines the key issues for staff and the adults with whom they are working in relation to moving and handling practice.
No Reply This chapter relates to staff who visit an adult who does not reply and also covers actions to take when a no reply is reported by another organisation to Lambeth Adult Social Care. Please note: Lambeth has a local operational internal procedure for staff to follow.
Providing Culturally Appropriate Care Culturally appropriate care (also called ‘culturally competent care’) is about understanding and being sensitive to people’s cultural identity or heritage, especially when arranging or providing care and support. This chapter provides practice guidance in relation to the provision of culturally appropriate care.
Risk Assessments This chapter outlines the key issues to consider when undertaking risk assessments, and the roles and responsibilities of staff in those processes.
The Resident Journey This chapter outlines some of the key issues for adults and their families, who use Adult Social Care services, including the different steps of their journey.
Working with People Living with Frailty This chapter outlines the key issues for people living with frailty, including how it can impact on their mental and physical health and wellbeing.

January 2025

Chapter Summary
Deprivation of Liberty Safeguards Section 4, Restrictions and Restraint has been updated to reference the LGA and ADASS publication Promoting less restrictive practice: reducing restrictions tool for practitioners and reinforces the importance of ensuring that least restrictive practice principles are being followed. A new Section 5.3 contains information on the ADASS DoLS Priority Tool, which can be used by local authorities to help screen requests to authorise a deprivation of liberty.
Kindness, Respect and Compassion This chapter outlines the importance of treating adults and their families with kindness, compassion and respect in adult social care.
Self-Neglect and Hoarding This chapter has been updated throughout, to refresh links and text.

Search

On the home screen, type in the word or phrase you are looking for in the ‘Search’ facility and press ‘Enter’. It will bring up a list of all the chapters where it appears. Click on the one you want. The word / phrase will remain highlighted in the chapter.

To make sure the search results more accurately reflect what you are looking for, you can add inverted commas (also known as speech marks) to the word or term you are looking for, for example “safeguarding” or “adult safeguarding”.

If you want to search for specific text within a chapter or a pdf document, you can also press ‘Ctrl’ and ‘f’ together. A box will appear in the top right of your screen. Type in the word / phrase you want to find and press ‘Enter’. The number of times it appears in the chapter will be displayed next to your word. Use the up and down arrows next to it to find all the references.

Print

This website has been designed to be used online. If you print a chapter, for example to take to a meeting, please note it is valid for 72 hours only from the date it was printed. There may be occasions when it is updated urgently as a result of a Safeguarding Adults Review or inspection recommendation, so it is important to be sure that you are using the most recent copy. This is why we recommend that if you have to print a chapter, you no longer refer to it after that time.

Please remember that the website can be also accessed on smartphones and tablets (see Using the AFPP Website on Smartphones and Tablets).

Copyright

The chapter content in this website can be accessed, downloaded and printed unchanged, on a temporary basis. Any content printed or downloaded may not be sold, licensed, transferred, copied or reproduced in part or in whole in any manner or format without the prior written permission of Policy Partners Project Ltd.